In accordance with the General Data Protection Regulation (GDPR) and relevant EU legal requirements, we have developed this privacy policy to explain how we collect, use and protect your personal information.
1. Data Controller
Cloudbridge Technologies Limited (website: foliefloral.com, contact: [email protected])
2. Information We Collect
Information You Provide
Account Registration: Name, Email, Shipping Address
Transaction Records: Order Details, Payment Information (Note: We do not store full credit card numbers)
Communication Records: Customer Service Inquiry Content
Information Collected Automatically
Device Information: IP Address, Browser Type, Operating System
Usage Data: Pages Visited, Dwell Time, Click Behavior (Through Cookies and Similar Technologies)
3. Legal Basis and Purpose of Data Processing
In accordance with Article 6 of the GDPR, we process data based on the following conditions:
Performance of Contract: Processing Orders, Delivery of Goods
Legitimate Interests: Online Site optimization, anti-fraud
User consent: marketing emails, personalized recommendations (can be withdrawn at any time)
4. Data sharing
We only share data in the following situations:
Necessary third parties: logistics companies, payment processors
Legal requirements: respond to legitimate requests from EU regulators
5. Your rights
According to GDPR, you have the following rights:
Right to access: obtain a copy of personal data
Right to correct: update inaccurate information
Right to delete ("right to be forgotten")
Right to limit processing
Right to data portability
Right to object: refuse automated decision-making analysis
6. Data retention period
Order data: retained for 6-10 years according to tax law requirements
Inactive accounts: anonymized after 3 years
7. International data transfer
If data needs to be transferred outside the EU, we will ensure that the recipient complies with the EU adequacy decision or signs standard contractual clauses (SCCs).
8. Cookie policy
We use:
Necessary cookies (to maintain website functionality)
Analytical cookies (consent required)
You can manage cookie preferences through browser settings.
9. Policy Updates
Major changes will be notified in a prominent position on the website and the "Last Update Date" at the top will be updated.
10. Contact Us
If you need to exercise your rights or inquire about privacy issues, please contact our Data Protection Officer (DPO) through the following methods:
Email: [email protected]