Thank you for choosing Cloudbridge Technologies Limited! We are committed to providing EU customers with quality products and services. Here are our service policy details:
1. Customer Service Commitment
Service Hours: Monday to Friday 9:00-18:00 CET
Response Time:
Email consultation: Reply within 24 hours
Urgent issues: Respond within 12 hours
Service Language: English, French, German, Spanish
2. Product Guarantee
Quality Assurance: All products meet EU safety standards
Environmental Commitment: Use environmentally friendly materials that comply with REACH regulations
3. After-sales Service
Return and Exchange Policy:
14 days no-reason return and exchange
4. Data Protection
Strictly follow GDPR regulations
Customer data encrypted storage
Clear privacy policy
5. Payment Security
Support multiple payment methods:
Credit/Debit Card
PayPal
Payment system passes PCI DSS certification
6. Complaint handling
Complaint channel:
Email: [email protected]
Online form
Processing process:
Confirm acceptance within 48 hours
Provide a solution within 7 working days
7. Policy update
We will review and update this policy from time to time to ensure compliance with the latest EU regulations.
If you have any questions, please feel free to contact our customer service team:[email protected]